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Automation and AI that your team will actually use

Most AI projects never pay off. I build the ones that do, for small and medium businesses across Perth.

Book a free discovery sessionSee how it works

Example Project

#2041

Downlight install

Site
Subiaco WA
Value
$1,480
Booked
Thu 7:00am

Entered once.

  1. QuoteSent
  2. CalendarBooked
  3. InvoiceDrafted
  4. Job sheetUpdated
Re-typed 0 times13 min back
An example job, typed in once and sent automatically to the quote, calendar, invoice and job sheet.

The problem

The tech was never the hard part

I've built plenty of automations nobody used.

The logic was sound. The build was clean. People went around them anyway, because I'd designed for the process on paper, not the one that happens when someone's behind and a client is waiting.

That's where it fails. Not the build. The handover, when a person has to trust a system enough to stop checking it.

Get it wrong and it dies in a folder. Get it right and it runs alongside you.

Where it stops
  1. Scoped
  2. Built
  3. Handed overMost projects are called finished here
  4. Used a year later

95%

of AI pilots return nothing measurable.

MIT Project NANDA, 2025

The models work. The handover is what fails.

What I automate

The admin eating your week

You don't need an AI strategy. You need to stop doing the same four jobs by hand.

125 hours*

back, every year, from one process.That's three working weeks.

One job, entered four times
TaskNowAfter Automation
Quote6 min4 min
Calendar2 min0 min
Invoice5 min0 min
Job spreadsheet4 min0 min
Per job17 min4 min
Per week, at 12 jobs3.4 hrs0.8 hrs
Per year163 hrs38 hrs

Illustrative figures for a business running 12 jobs a week. Your real numbers come out of the discovery session.

  • Quote
  • Calendar
  • Invoice
  • Spreadsheet

Job admin

Job details typed into the quote, the calendar, the invoice and a spreadsheet someone built years ago. Four copies. One is always wrong.

AfterEntered once. Updated everywhere.

  • Spreadsheet
  • Accounts
  • Email

Reporting

Half a day pulling the same numbers into the same format for the same meeting. Not hard work. Just work being done by a person.

AfterArrives on its own, ready to read.

  • Email
  • SMS
  • Accounts

Chasing

Unpaid invoices. Quotes gone quiet. Paperwork that never came back. The follow-up everyone means to do and nobody has time for.

AfterFollowed up on time, in your words.

  • Email
  • Web form
  • AI draft

Enquiries

The same questions answered by hand, dozens of times a week. Pricing, availability, what happens next.

AfterDrafted by AI in your voice. Reviewed by you.

Australian workers report saving four to six hours a week with AI tools.

Most businesses can't say where those hours went. That's the part I measure.

*Estimate based on the average number of hours saved across projects.

How it works

Nothing's finished until it works for you

Four steps. You'll know the scope, the cost and the timeframe before any work starts.

  1. Discovery session

    Free, no obligation

    A sit-down about how your business actually runs, not how it's meant to. You'll leave knowing what's worth fixing first, and what's fine as it is.

  2. Solution and quote

    I turn what you've told me into a plan built for your business, not a package off the shelf. You get a written scope, timeframe and quote, plus the hours it should hand back each week.

  3. Build and deploy

    I build it and put it in place within the agreed timeframe, checking in with you along the way and testing it on your real work, not demo data. It isn't complete until it works the way your team does.

  4. Training and handover

    I train you and your team until it's second nature. Handover only happens once I'm confident it'll keep running without me. Ongoing maintenance is there if you need it.

Still running a year later

Book a free discovery session
Diego Kendrick

Why me

One person, start to finish

9 years
in media implementation
Group director
at a national agency
Hundreds
of campaigns a week through a QA process I designed

That QA process wasn't sophisticated. It stuck because it was built around how people work on their worst day, not their best one.

No platform to sell you. No lock-in contract. The person at your discovery session is the person who builds it, trains your team and makes sure it's still running a year from now.

Get started

Tell me what's slow

Describe the job that takes longer than it should. Here's what happens next.

  1. I reply within one business day.
  2. We find a time for your free discovery session.
  3. You leave knowing what's worth fixing, and what isn't.

enquiries@workflowsthatfunction.com.au
Perth based. Working with businesses across Australia.